Frequently Asked Questions (FAQs)
Quality & CareTELL ME ABOUT THE MATERIAL AND THREAD COUNT.
Colette Jaffe bed linens are 300 Thread Count, 100% Egyptian Cotton Sateen. "Most important is you love the way they feel", says Colette. For more detail, see product descriptions.
CAN I WASH MY LINENS AT HOME?
We recommend it. But if you choose to use a dry cleaner, have them laundered (NOT dry-cleaned) and hand-pressed to preserve the beauty of the embroidery.
WHAT'S THE RIGHT WAY TO WASH?
Wash your linens in warm water using mild detergent. DO NOT use bleach or whiteners. Be careful not to over-dry your linens. Bleach and dryer heat are the most damaging elements to fine fabrics.
WHAT ABOUT SHRINKING?
Shrinking occurs with any item made from natural fibers, such as cotton. Our items are made to allow for 2-10% shrinkage provided they are laundered according to the instructions above.
WHAT SIZE ARE THESE SHEETS, EXACTLY?
Good question. Please see individual product pages for item sizes.
DO YOU SELL TWIN SIZE BED LINENS?
Yes, by special order. Please email us at firstname.lastname@example.org or call us at 612-333-9988.
Ordering & ShippingI WANT SOME COLOR IN MY LIFE. HOW DO I ORDER?
Any way you want. Click here to shop online. Or order by phone from the Colette Jaffe Showroom at 612-333-9988. You can also visit our Locations to get up close and personal before you buy.
WHAT IS YOUR RETURN POLICY?
We want you to be well rested. So you are free to return or exchange your purchase within 30 days for a full refund (minus the shipping and handling). There are no rules in the bedroom, but there is some fine print: Returns must be unused, unlaundered, in good condition and in the original Colette Jaffe packaging with labels and hang tags. Sale items may not be returned.
ALRIGHT, HOW SHOULD I DO MY RETURN?
Please email email@example.com with 1) your order number, 2) a list of items you wish to return or exchange, and 3) the reason for your return or exchange. Upon receipt, we will email you an Authorization Code. Please mail all return items to the following address, postage pre-paid and insured, and include your Authorization Code and original purchase receipt.
Colette Jaffe LLC
Attn: Returns Dept.
212 Third Avenue North, Suite 475
Minneapolis, MN 55401
Once received, we will credit the original credit card and/or send out your exchanged merchandise. Please note, it may take 48-72 hours for the credit to appear on your statement.
MAY I RETURN A GIFT?
Yes, we won’t tell if you don’t. If the item was purchased through colettejaffe.com and is in the original packaging in saleable condition, you may return it within 30 days of the ship date. We can give you credit for use at colettejaffe.com or have the purchase credited to the original credit card. Please contact us at 1-612-333-9988 or firstname.lastname@example.org.
WHAT ABOUT GIFT CERTIFICATES? MAY I BUY ONE?
Absolutely. Please click here.
DO YOU CHARGE SALES TAX?
Only when we have to. Colettejaffe.com is required by law to charge the appropriate sales tax on orders shipped within Minnesota.
WHERE CAN I SEE MY RECENT ORDERS?
Log in at email@example.com with your email and password to see your orders and their status. You will also receive an email confirmation of your order and a notification when the order has shipped, including a tracking number you can use to track the shipment on FedEx.com.
I JUST ORDERED, BUT I CHANGED MY MIND. OOPS!
No worries. To change or cancel your order prior to shipment, please call us at 1-612-333-9988 or email us at firstname.lastname@example.org.
WHAT'S YOUR SHIPPING POLICY IN THE U.S.?
All orders receive complimentary Fed Ex standard ground shipping. Fed Ex expedited shipping costs are as indicated at checkout. Orders received by 11am CST Monday through Friday are shipped the same day. Orders received after 11am CST, on weekends and on holidays will be processed and shipped the next business day. You’ll see the shipping charges in your cart before you check out.
DO YOU SHIP INTERNATIONALLY?
We’d love to, assuming you fall within our international shipping region. For international orders, please call us at 1-612-333-9988 or email us at email@example.com.
More Colorful QuestionsIS COLETTE A REAL PERSON?
Yes, or as my family would say, undoubtedly! Linens are my life — I have the ironing elbow and embroidery burns to prove it. Love what you see? Thank you!
WHERE DO I FIND COLETTE JAFFE?
Colette's usually found in Minneapolis, but occasionally in Tuscany, New York or Chicago. You’ll find Colette's entire collection at her Showroom in the North Loop neighborhood in downtown Minneapolis. Please stop by. Nothing would make us happier than to learn about “your” favorite color.
DO YOU DO SPECIAL ORDERS? MONOGRAMMING? CUSTOM COLORS?
We like your style. Colette wants what Colette wants and you should, too. Please call us at 1-612-333-9988 or email us for assistance with monograms, custom colors, custom sizing and other personalization. We will do our best to accommodate all requests. Additional charges may apply. All personalized items are final sale.
Have more questions? Great! Colette has more answers. Please send her an email at firstname.lastname@example.org or call our customer service desk 1-612-333-9988 between 9am – 6pm CST, Monday thru Friday.